Refund policy

Return and Refund Policy

Last updated: March 15, 2026

Thank you for shopping at Ark Customs. We value your satisfaction and strive to offer high-quality custom mobile skins. If you are not entirely satisfied with your purchase, we’re here to help.

1. Right of Withdrawal (EU Consumer Law)

As per the European Union regulations (Directive 2011/83/EU), customers in Hungary have the right to withdraw from their purchase within 14 days without giving any reason, unless the product is custom-made (e.g., personalized mobile skins), which are exempt from the 14-day return rule.

If your item is not customized, you may request a return within 14 calendar days from the date of receipt.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• Custom or personalized items are non-refundable unless they arrive damaged or defective.

3. Damaged or Defective Products

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery at [arkcustoms34@gmail.com/contact form].
• Provide photos of the damage or defect.
• Once approved, we’ll offer a free replacement or full refund, including shipping costs.

4. Return Process

To initiate a return:

1. Contact us at [arkcustoms35@gmail.com or arkcustoms.store] with your order number.
2. Once approved, we’ll provide return instructions.
3. You are responsible for return shipping costs unless the item is defective or incorrect.

5. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original method of payment within 5–7 business days.

6. Contact Information

For questions regarding returns and refunds, contact us at:
📧 arkcustoms34@gmail.com
📞 +36 30 641 3993ns.